DOJ Sues Uber for Discrimination Against Passengers with Disabilities

The U.S. Department of Justice (DOJ) has filed a lawsuit against Uber Technologies Inc., alleging violations of the Americans with Disabilities Act (ADA). The suit, announced today, centers on Uber’s practice of charging a "waiting fee" for passengers who take longer than two minutes to enter the vehicle, significantly impacting individuals with disabilities who may require additional time due to mobility aids.

According to the DOJ, the policy disproportionately affects passengers using wheelchairs, walkers, or service dogs. The lawsuit also claims that some Uber drivers have refused service to these individuals and engaged in humiliating behavior. Despite these allegations, Uber has firmly rejected all accusations, stating that they are committed to providing accessible services.

This is not the first time Uber has faced scrutiny over its treatment of passengers with disabilities. In 2021, the DOJ filed a similar lawsuit, which was settled in 2022. At that time, Uber agreed to pay compensation to over 65,000 users for previous violations, as reported by CBS News.

The outcome of this latest lawsuit could have significant implications for Uber’s policies and its commitment to accessibility for all passengers. As the legal proceedings unfold, stakeholders will be closely monitoring how the company responds to these allegations and what measures it may implement to ensure compliance with federal regulations.